Complaints Policy

The Opening Homes project is developed by the Julia Farr Housing Association, which is part of the Julia Farr Group.

At the Julia Farr group, we welcome feedback from people living with disability, their families, their supporters, and other people with an interest in our work.

We recognise and accept that feedback can include complaints. We see complaints as an opportunity for us to improve what we do.

We aim to make it as easy as possible for you to give us feedback on our work.

There are three main ways you can give us your feedback or complaint:

  1. Send us an email
  2. Call us on (08) 8373 8333 and ask to make a complaint – we can then write down the complaint for you.
  3. Download and complete a feedback form (available below) and return it to us via post or fax:

Postal address: Julia Farr group, PO Box 701 Unley BC, SA 5061
Fax: (08) 8373 8373

For further information you can download a copy of our Complaints Policy below and a picture of how we handle complaints.